Flow worked with the National Gallery on a comprehensive evaluation framework to support the delivery their 2021-26 learning strategy. It aims to empower everyone to integrate evaluation into their practice, to design for more effective and impactful work across the broad range of onsite, offsite and online programmes that the Gallery delivers. We created a digital toolkit which guides staff through the why, how and when of evaluation, providing template tools and activities which can be used bespokely across their audiences.

The framework was informed by consultation with staff members across all teams of the Learning Department, exploring their future plans including the 5 year strategy, reviewing previous evaluation processes to find out what the current barriers to effectieve evaluation were and designing new tools and approaches to solve them.

A key focus was capturing evidence of qualitative outcomes for participants using a ‘360 degrees’ process as a way of understanding collective success as a team. The evaluation framework provided support to collect and analyse participants’ skills development, learning of new knowledge and of teir experience of the programme. For the Learning Team and wider National Gallery the framework also established metrics for understanding cultural capital and how participants can be empowered through it.