We were commissioned by Museum of London to carry out formative research to inform the design of the Before London gallery at their new site in Smithfield Market. MoL wanted to understand what objects their target visitor groups would respond to, their reactions to the proposed graphical and illustation styles and how people understand the timespan of pre-history.

Working with the Museum’s curators, Learning team and designers, we ran a number of collaborative and interactive online consultation workshops which explored the materials from the galleries in detail. Flow carefully recruited a breadth of visitors and non-visitors representing adults and teachers and led sessions discussing and exploring content to understand their reactions, understanding and interests. With teachers we spoke in depth about how they teach pre-history at Key Stage 2 and how physical visits to the museums, the interpretation and in-gallery design would support learning about London, the environment, it’s people and their lives.

The research was presented in person to the clients with Flow leading a discussion on it’s insights and a written report and a full appendix of material provided.

With Flow’s expertise in Experience Design and Museum Learning, we love to work with clients on formative research. If you are looking to clarify or test approaches to new exhibitions or projects, we would love to talk with you about how we can help you design the best for your visitors.